![]() ![]() HelpSpot help desk software is designed to help teams organize their shared inboxes and efficiently work through customer requests: It has all of the email management features you need without a ton of extras. In this post, we’ll talk more about HelpSpot’s features for email and ticket management and discuss five other Zendesk alternatives to help you find the right help desk for your team. So we designed HelpSpot to be simple but powerful: It has all of the features your team needs to operate efficiently and provide great customer support, but it’s not overly advanced or difficult to adopt and use. Zendesk doesn’t offer (complete) EU hosting or an on-premise help desk: Global brands and teams that operate in the EU require better control over set up and data storage to adhere to data protection laws (like GDPR), so an EU-based or self-hosted help desk is essential.However, for industries that require better control over data storage, backups, or updates, a self-hosted help desk is essential. Zendesk doesn’t offer an on-premise help desk: Web-based software makes updating the product and general maintenance of the tool easier.Not only is onboarding hard, but using the software thereafter requires your agents to continually upskill just to operate and get the most out of all its features. Zendesk’s interface is complicated by too many features: As it is a robust service desk, it’s no surprise that Zendesk can be challenging to use.So, while the software easily handles thousands of users, the complexity of the product itself is a barrier to scaling your customer support teams. It’s really difficult to adopt: Onboarding new team members is a time consuming process. ![]() Or, they end up being upgraded beyond what they can afford and have to switch help desk providers. Zendesk is too expensive: Even though Zendesk offers a lot of features for enterprise businesses, most smaller businesses and startups can’t afford Zendesk’s most basic plan. ![]() When talking to customers who’ve switched from Zendesk to our help desk, HelpSpot, we’ve heard things like: Zendesk is a robust help desk software designed for enterprise level support teams that want a ticketing system to support hundreds of users and need advanced features like automated chat bots, social media widgets, and omnichannel ticket management to conduct customer support.Īlthough Zendesk is a popular help desk option with a lot of sophisticated features, it doesn’t work for everybody. ![]()
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